Shipping policy
A Quick Word from Our Team
At The Groow, we take extra precautions to ensure that your order is shipped and monitored through proper channels. With potential disruptions, limited air cargo capacity, and parcel delays, we want to reassure you that our warehouse team is working diligently to ship your order as soon as possible.
With all our products, you can take advantage of FREE worldwide shipping, along with other delivery options mentioned below:
>> Insured Trackable Shipping & Handling – $4.78 USD
Shipping Methods:
|
Sent out Monday to Saturday during business hours, excluding US National holidays Orders typically ship 2-4 business days after being placed |
|
Sent out Monday to Saturday during business hours, excluding US National holidays Orders typically ship 1-2 business days after being placed |
(Guide) Getting Your Package Delivered Step-by-Step!
Handling:
Once an order is placed, it will generally take 2-4 business days to process. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 10 business days (excluding Sundays and statutory holidays).
|
7-10 business days |
|
3-7 business days |
NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.
Shipping Times
Please note that while our products ship from our warehouses in the US and China, delivery time is based largely on local postal services once they arrive in the destination country.
|
Location |
Shipping Times |
|
🇺🇸 United States |
7 – 14 business days |
|
🇬🇧 United Kingdom |
4 – 10 business days |
|
🇪🇺 Europe |
7 – 10 business days |
|
🇨🇦 Canada |
7 – 10 business days |
|
🇦🇺 Australia |
7 – 10 business days |
|
🇳🇿 New Zealand |
7 – 10 business days |
Where Can I Find My Tracking Number?
An email notification will be sent to you with a tracking number when your items are shipped. Additionally, you’ll receive email updates as your package moves across regions. If you haven’t received one or your tracking number doesn’t work, we will be happy to assist you.
How Can I Track the Status of My Order?
After we have shipped your order, an email titled “A shipment from order #******* is on the way” will be sent to you. Inside this email, you will find your tracking number and information.
With the tracking number, you can track your order on the tracking page provided in the email.
Having Trouble Viewing Tracking Updates?
While we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner, and our team only has access to the same information that you do. It can be challenging for us to give an estimated time of arrival. We will do our best to accommodate everyone’s shipping situation and ensure satisfaction.
If your order is taking an exceptionally long time to reach you, please contact us at info@thegroow.com, and our team will work towards finding the best solution based on your latest tracking information.
We appreciate your patience and understanding as we work through this together.
My Product Was Lost in Transit or Stolen
If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order with porch pirate protection
- Order No.:
- Full name:
- Contact email address:
Our Customer Support team will promptly initiate a replacement for you.
My Order Was Lost in Transit/Stolen, and I Did Not Purchase the Porch Pirate Protection
We advise you to reach out to your local postal service and inform them of what has happened. We cannot guarantee a full refund or replacement for lost or stolen items.
Contact Information
MNTZ LLC
1309 Coffeen Avenue STE 11389
Sheridan Wyoming 82801
United States
EIN –
MNTZ LLC
Company Registration Number:
Tax Registration Number: